Refund & Returns Policy

Because our chocolates are handcrafted, perishable food items, your satisfaction and safety are our priority.

Damaged or Incorrect Orders

If your order arrives damaged, melted beyond enjoyment, or incorrect, please contact us within 24 hours of delivery with photos. We will arrange a replacement or refund.

Perishable Items

For food-safety reasons, we cannot accept returns of chocolates once delivered unless there is a quality issue on our part.

Cancellations

Orders can be cancelled before they are dispatched. Once an order is out for delivery, it can no longer be cancelled.

Refunds

Approved refunds for bank-transfer orders are processed to your original account within 5–7 business days.

Contact

For any concerns, reach us at craviologyofficial@gmail.com or +92 371 4627115.